Rallied AI

Rallied AI is a groundbreaking AI technician designed to streamline IT operations for Managed Service Providers (MSPs) by autonomously resolving Level 1 and Level 2 support tickets. It integrates seamlessly with your entire tech stack, allowing for real-time interactions via platforms like Slack and Microsoft Teams, making it feel like a true coworker! Rallied is specifically tailored for MSP owners and service managers who want to optimize their resources, allowing their skilled engineers to focus on strategic projects instead of routine tasks. By addressing common IT issues such as password resets and account unlocks, Rallied not only saves time but also enhances productivity, reducing operational costs and improving service delivery. With Rallied AI, you can say goodbye to inefficient ticket management and hello to a future where your team can devote their talents to growth!

Autonomous Ticket Resolution

Rallied AI can autonomously resolve L1 and L2 tickets, executing fixes such as password resets and account unlocks without human intervention. This feature drastically reduces response times and enhances user satisfaction!

Seamless Integration

Rallied connects to your entire tech stack, including tools like ConnectWise, Autotask, and Microsoft 365. This seamless integration allows it to function efficiently across various platforms, making it a versatile solution for MSPs!

Intelligent Triage and Dispatch

This feature intelligently triages incoming tickets by asking the right questions and categorizing issues by priority. It fills in necessary triage fields and routes tickets to the appropriate technician, streamlining the support process!

Efficient Onboarding and Offboarding

Rallied simplifies the onboarding and offboarding processes for employees. From setting up new accounts to revoking access for departing contractors, Rallied automates these tasks, ensuring smooth transitions and compliance!

Speed Up Support Resolution

With Rallied AI, MSPs can resolve common support issues like locked accounts and VPN access failures in record time. This efficiency leads to happier clients and improved service ratings!

Optimize Engineer Workload

By handling routine L1 and L2 tickets, Rallied AI allows L2 and L3 engineers to focus on more complex tasks and strategic projects, ultimately driving growth for the business!

Enhance Team Collaboration

Teams can interact with Rallied in Slack or Teams, making it easy for employees to get assistance quickly. Rallied acts like a team member, fostering a collaborative work environment!

Reduce Hiring Costs

Instead of hiring additional L1 technicians, MSPs can rely on Rallied to manage ticket volume. This not only saves costs associated with new hires but also accelerates service delivery!

What if it breaks something?

You have complete control! Rallied allows you to set permissions on what it can do autonomously. As you gain confidence in its capabilities, you can gradually expand its responsibilities.

We've tried AI tools before. How is Rallied different?

Unlike other AI tools that require extensive setup and ongoing management, Rallied is designed to work right out of the box! It connects and starts functioning within a week, minimizing downtime!

How does Rallied save my team time?

By autonomously resolving L1 and L2 tickets, Rallied saves your tech team countless hours each month. This time savings translates to reduced operational costs and increased productivity!

What platforms does Rallied integrate with?

Rallied integrates with a wide range of tools, including ConnectWise, Autotask, Microsoft 365, Entra ID, and many more! This flexibility allows it to fit seamlessly into your existing tech stack!