Cosy

About Cosy

Tired of manually managing your Slack community? Cosy is your all-in-one automation powerhouse designed to transform your Slack workspace into a vibrant, self-sustaining community hub! Built specifically for community managers, founders, and team leaders, Cosy eliminates the tedious, repetitive tasks that eat up your week. Imagine automatically welcoming every new member, intelligently connecting like-minded people, and effortlessly surfacing your best content—all while you sleep! Our Slack-native tools work seamlessly where your community already lives, requiring no complex setups or external platforms. The core value proposition is simple: dramatically increase member engagement and retention while saving you hours of manual effort every single week. With features like automated onboarding sequences, smart member introductions, a built-in directory, and powerful moderation tools, Cosy handles the heavy lifting so you can focus on strategy, conversation, and growth. Start for free with up to 250 members and experience the magic of a truly thriving, connected, and cosy community!

Features of Cosy

Automated Onboarding Sequences

Wave goodbye to manual welcome messages! Cosy lets you create and automate up to 10 distinct onboarding sequences delivered via DM. You can choose to send them from yourself, a team member, or the Cosy bot. Fully customize the messages with the member's name, links, and emojis, and schedule them to send immediately or on a delay (minutes, hours, or even months later). This ensures every new member feels personally welcomed and informed, 24/7, without you lifting a finger. It's like having a dedicated onboarding assistant that never sleeps!

Smart Member Introductions

Foster genuine connections and boost engagement on autopilot! Cosy automatically introduces opted-in community members to each other in private, three-person DMs (the two members and the Cosy bot). You customize the intro message, cadence (every 1-4 weeks), and timing. The system intelligently pairs members randomly to spark serendipity while avoiding recent matches. This feature replicates the magic of tools like Donut but directly within Slack, encouraging conversations and relationships that strengthen your community's fabric effortlessly.

Slack-Native Member Directory

Build a searchable network without ever leaving Slack! Create a custom directory by defining up to 10 profile fields (text, single-select, or multi-choice). With one click, notify all members to fill out their profiles. New joiners get a gentle nudge 24 hours after arriving. Members can then use the /member-directory command or the Cosy app to search for people by keyword and filter for completed profiles. It’s the simplest way to help members discover each other's skills, interests, and roles, turning your Slack member list into a powerful networking tool.

Content Highlights & Moderation

Instantly discover what's resonating and keep your space safe! Use simple slash commands like /most-engaged-messages to surface the top 10 posts in any channel or across your entire workspace. Conversely, find hidden gems with /unreplied-messages to see posts that need attention. Plus, Cosy's moderation tools proactively detect spam (like duplicate posts) and flag abusive language automatically. This gives you superpowers to celebrate great content and maintain a positive, safe environment with zero daily manual scanning required.

Use Cases of Cosy

For Scaling Community Onboarding

Perfect for growing communities where manual welcome DMs are becoming impossible! Set up a multi-step sequence that delivers a warm welcome, essential resources, and a follow-up question to spark conversation. New members receive timely, personalized attention regardless of when they join, dramatically improving first impressions and activation rates. You save countless hours while ensuring no one falls through the cracks, allowing you to scale your community gracefully and consistently.

For Boosting Engagement & Serendipity

Ideal for communities that feel quiet or where members don't interact beyond main channels. By automating 1:1 introductions, you facilitate direct connections that often lead to collaboration, friendship, and deeper investment in the community. It breaks down cliques and encourages cross-pollination of ideas. This constant, low-touch networking activity keeps engagement high and makes your community feel alive and interconnected every single week.

For Creating a Member-Led Resource Hub

Transform your Slack into a discoverable talent and knowledge network! The Member Directory allows members to self-identify their expertise, location, interests, and more. When someone needs a Python developer, a marketing consultant, or a hiking buddy, they can search the directory instantly. This empowers members to find help and connect peer-to-peer, reducing the burden on admins to make every connection and increasing the overall value of membership.

For Proactive Community Health Management

Essential for admins who want to maintain quality without constant vigilance. Use Content Highlights to quickly identify and amplify top-performing discussions or to find and answer neglected questions. Simultaneously, let Cosy's automated moderation guard against spam and abuse, giving you early warnings. This use case is all about working smarter—spotlighting the good, addressing the overlooked, and mitigating the bad proactively to cultivate a healthy, valuable space.

Frequently Asked Questions

How does the automated onboarding work?

When a new member joins your Slack workspace, Cosy triggers your pre-configured onboarding sequence. You can set up to 10 messages to be sent from you, a teammate, or the Cosy bot. These messages are fully customizable and can be scheduled to send immediately or on a delay (e.g., 1 hour, 1 day, or 1 week later). If sent from a human profile, members can reply directly as in a normal DM conversation. This ensures a consistent, timely, and personalized welcome for every single new member automatically!

Are member introductions opt-in?

Yes, absolutely! Community members must opt-in to receive automated introductions. This respects member privacy and preference. As the admin, you can customize the invitation message to encourage sign-ups. Once opted-in, Cosy handles the random matching and sends the introductory DM at the frequency you've set (every 1, 2, 3, or 4 weeks). The system also avoids matching the same people together in a short period to ensure fresh connections.

Can I customize the Member Directory fields?

You have full control! When setting up your Member Directory, you can create up to 10 custom fields for members to fill out. These fields can be different types: free text response, single-select multiple choice, or multi-select multiple choice. This allows you to gather exactly the information most valuable to your community, such as job role, skills, location, interests, or preferred pronouns, making the directory truly relevant and useful.

What does Cosy do with flagged spam or abusive messages?

Cosy's moderation tools proactively detect potential spam (like duplicate posts) and abusive language based on its algorithms. When detected, Cosy will send an alert to a designated admin channel or directly to you, depending on your settings. This gives you a timely notification and the context needed to review the situation and take appropriate action. Cosy acts as your intelligent sentinel, flagging issues so you can make the final call, keeping your community safe without constant manual monitoring.