AskLettie

About AskLettie

Tired of being a 24/7 call centre for your tenants? Meet AskLettie, your ultimate AI property management assistant! AskLettie is a revolutionary tool designed specifically for UK landlords and letting agencies to automate tenant maintenance requests completely. It operates 24/7 through the platform everyone already uses: WhatsApp! This means no more disruptive phone calls at all hours, no chaotic message threads, and no more lost requests. From the moment a tenant reports an issue, AskLettie springs into action - it intelligently triages the problem, logs every detail, and provides you with clear, actionable reports. Its core mission is to give you back your most valuable asset: your time. By handling the initial conversation and data collection, AskLettie ensures nothing slips through the cracks, helping you stay compliant with upcoming regulations like the Renters' Right Act and Awaab's Law effortlessly. Stop renting out your time and start enjoying calm, controlled, and efficient property management!

Features of AskLettie

24/7 AI Triage via WhatsApp

Say goodbye to missed calls and weekend emergencies! AskLettie provides instant, 24/7 support for your tenants on WhatsApp. They simply message as they normally would, and our expert AI immediately engages, asking the right questions and even analysing photos to understand the issue's severity. This cuts out endless back-and-forth and provides tenants with instant acknowledgment, dramatically improving their experience while freeing you from the first line of contact!

Automatic Compliance Audit Trail

Compliance worries are over! AskLettie automatically builds a perfect, un-editable record for every single maintenance request. Every tenant message, AI reply, and action taken is time-stamped and logged centrally. This creates a watertight audit trail that proves you acted swiftly and correctly, which is essential for meeting legal standards like Awaab's Law and preparing for the Renters' Right Act. Your evidence locker is always organized and ready!

Visual AI Analysis for Instant Diagnosis

No more guessing games from blurry tenant photos! AskLettie's advanced AI doesn't just receive pictures; it actively analyses them to instantly identify faults and assess their urgency. Whether it's a leak, mould, or a broken appliance, the AI cuts through the guesswork, providing you with a clear diagnosis and severity assessment right from the start. This means faster, more accurate responses and happier tenants!

Centralised Evidence Locker & 1-Click Reports

Keep all your crucial documents in one secure, digital hub! The AskLettie dashboard lets you attach repair invoices, gas safety certificates, and add private notes. Then, with a single click, you can export clean, professional maintenance reports for any tenant or property. Need to provide a report for an audit or tenancy dispute? It's ready instantly, turning complex record-keeping into a simple, one-click task!

Use Cases of AskLettie

For Self-Managing Landlords

Juggling a day job and property management is tough! AskLettie is the perfect solution for self-managing landlords who need to automate their workload. It handles all initial tenant queries out-of-hours, triages issues accurately, and builds your compliance records automatically. This saves you hours every week, reduces stress, and ensures your properties are managed professionally, giving you peace of mind and your weekends back!

For Letting Agencies Scaling Operations

Letting agencies can scale their service without scaling their overheads! Implement AskLettie to provide 24/7 client support across your entire portfolio. It ensures every tenant receives instant, consistent communication, while your human agents are freed up to handle complex tasks and grow the business. It's a force multiplier that enhances your service quality and operational efficiency dramatically!

Ensuring Awaab's Law & Renters' Right Act Compliance

The #1 worry for landlords is upcoming compliance laws. AskLettie is your proactive shield! It automatically collects and timestamps all communication, proving you acted fast on repair requests (Awaab's Law) and maintains the detailed logs required by the Renters' Right Act. Transform compliance from a daunting manual chore into an automated, worry-free process that runs in the background!

Improving Tenant Satisfaction & Retention

Happy tenants stay longer! AskLettie directly tackles the top tenant frustration: slow response times. By providing instant acknowledgment and triage 24/7, it shows tenants their concerns are taken seriously immediately. The AI can even guide them to self-solve simple issues using appliance manuals, leading to faster resolutions and a vastly improved rental experience that fosters loyalty!

Frequently Asked Questions

How do my tenants start using AskLettie?

It's incredibly simple! There are no new apps for your tenants to download. Once you invite them through your AskLettie dashboard, they simply start a chat with Lettie on WhatsApp - a platform they already use daily. The conversation starts instantly, providing a seamless and professional service without any friction or tech hurdles for them to overcome!

Is my data and communication secure?

Absolutely! Security and privacy are paramount. All communication and data within AskLettie are securely handled. Your centralised evidence locker keeps documents safe, and the automatic audit trail is un-editable, ensuring integrity. We guarantee zero spam; tenant phone numbers are never used for marketing purposes, so you and your tenants can communicate with total confidence!

Can AskLettie handle emergency issues?

Yes, it can! During the triage conversation, AskLettie's AI is trained to assess the severity of issues. If a situation is identified as potentially urgent (like a major leak or no heating in winter), the system can be configured to escalate it to you immediately via alert, ensuring critical problems get your direct attention right away while filtering out non-urgent requests!

What if the AI doesn't know the answer to a tenant's question?

AskLettie is built for reliability! It's trained on thousands of real maintenance cases and has live internet access to check up-to-the-minute information. For appliance-specific issues, it can access thousands of manuals. If a truly unique situation arises, the conversation is cleanly logged for you to step in, ensuring the tenant always gets the help they need!

Pricing of AskLettie

AskLettie offers simple, transparent pricing to fit your portfolio size! All plans include 24/7 AI triage, full dashboard access, and complete issue logging.

Starter Plan: Perfect for smaller portfolios. Priced at £10 per month (or £5/month when paying yearly). This plan supports up to 2 properties with up to 3 tenants per property, including AI triage via WhatsApp and automated tenant onboarding.

Professional Plan: Designed for growing portfolios. Priced at £20 per month (or £10/month when paying yearly). This plan offers higher limits for more properties and tenants, providing full-scale automation for your business.

New users get 50% off their first 3 months with the coupon code: FIRST3!