Whelp
About Whelp
Whelp is a leading omnichannel customer support platform designed to streamline communication across various channels like Voice, Email, Live Chat, SMS, and WhatsApp. Its innovative AI-powered automation significantly reduces response time, helping businesses improve customer satisfaction and operational efficiency while maintaining a unified customer view.
Whelp offers flexible pricing plans tailored to meet the needs of businesses of all sizes. Each tier provides a distinct value, from essential features for startups to advanced capabilities for larger enterprises. Users can experience improved support workflows, with special discounts available for yearly subscriptions to enhance their value.
The Whelp user interface is designed for simplicity, promoting a seamless browsing experience. Intuitive navigation and a clean layout enhance user interaction. Unique features like drag-and-drop chatbot creation further improve usability, allowing users to effectively manage customer communications without a steep learning curve.
How Whelp works
Users start by signing up for Whelp, where they receive onboarding assistance for setup. Once integrated, they can easily access a consolidated inbox to manage customer inquiries from Voice, Email, Live Chat, SMS, and WhatsApp. With AI automation, users can streamline responses and engage effectively, resulting in enhanced customer satisfaction.
Key Features for Whelp
Omnichannel Shared Inbox
Whelp's omnichannel shared inbox consolidates all customer interactions into a single platform. This unique feature allows businesses to efficiently manage inquiries across Voice, Email, Live Chat, SMS, and WhatsApp, enhancing communication and improving response times while boosting overall customer satisfaction.
AI-Powered Automations
Whelp leverages AI to automate up to 60% of customer inquiries. This key feature allows support agents to focus on complex issues, increasing efficiency and responsiveness. By minimizing routine tasks, Whelp enhances support quality, offering users a significant advantage in managing customer interactions.
Advanced Reporting
Whelp provides advanced reporting tools that deliver insightful analytics on company performance. This feature helps businesses track key metrics, optimize operations, and make data-driven decisions, enhancing both customer service strategies and overall business growth.
