Unthread

About Unthread

Unthread is an innovative platform designed for teams looking to enhance customer support within Slack. By transforming conversations into AI-automated tickets, it streamlines issue resolution and prioritization, enabling proactive responses. Ideal for businesses aiming to improve efficiency, Unthread ultimately enhances user engagement and satisfaction.

Unthread provides flexible pricing plans, starting with a free 14-day trial. Users can choose from various subscription tiers tailored to their needs, offering increasing levels of features and customization. Upgrading enhances support capabilities, integrates more tools, and reinforces better response times, ensuring value for all users.

Unthread's user interface features a clean, intuitive layout that enhances productivity and minimizes clutter. With easy navigation, users can efficiently manage tickets and communications. Unique features, such as Kanban ticket views and integration capabilities, improve the overall experience, making it user-friendly and efficient for teams.

How Unthread works

To get started with Unthread, users sign up and link their Slack account, allowing seamless integration. Conversations are automatically tracked as tickets, which can then be prioritized, assigned, and resolved. Users can automate responses and create workflows using their API, ensuring easy navigation and efficient customer support.

Key Features for Unthread

AI-automated ticketing

Unthread's AI-automated ticketing transforms Slack conversations into manageable tickets, streamlining support processes. This feature allows teams to prioritize and resolve customer inquiries efficiently, enhancing the overall support experience and improving response times, making Unthread a vital tool for effective customer communication.

Integration with task managers

Unthread's integration with task managers like Jira and Asana enables users to create tasks directly from support tickets. This functionality enhances collaboration and ensures that all relevant teams are aligned on customer issues, improving resolution speed and effectiveness, crucial for maintaining high customer satisfaction.

Omni-channel inbox

The omni-channel inbox offered by Unthread aggregates tickets from various sources, including Slack and email. This unique feature allows teams to manage all customer interactions from one platform, simplifying workflows and ensuring that no inquiry is overlooked, thereby bolstering support efficiency and user satisfaction.