Solidroad
About Solidroad
Solidroad is an innovative AI-powered platform designed specifically for customer-facing teams. It enhances training and performance through live call scoring, realistic simulations, and personalized feedback. By utilizing Solidroad's technology, teams improve their interaction skills, ultimately leading to better customer experiences and increased sales.
Solidroad offers three subscription plans: Starter at $199/month for up to 10 users, Growth at $499/month for 50 users, and a custom Enterprise plan for 50+ users. Each tier includes unique features, such as custom coaches and advanced analytics, which provide excellent value as users upgrade for more benefits.
Solidroad's user interface is designed for seamless navigation and ease of use, providing a streamlined experience for training and coaching. With intuitive features like real-time feedback and simulation tools, it ensures that users can maximize their potential while effectively engaging with the platform's resources.
How Solidroad works
To begin using Solidroad, users sign up and onboard their teams through personalized setup processes. Once in the system, users can upload call recordings or integrate with existing tools. The platform scores live conversations, provides coaching simulation, and delivers tailored feedback, making ongoing training easy and effective.
Key Features for Solidroad
Live Call Scoring
Solidroad's live call scoring feature provides real-time assessment of customer interactions. This unique functionality offers immediate feedback, helping users identify strengths and areas for improvement. By leveraging this tool, teams can enhance their communication skills and ultimately drive better customer satisfaction and sales performance.
Realistic Simulations
Solidroad includes the ability to create realistic simulations across various formats, such as video, voice, and chat. This invaluable feature enables users to practice diverse scenarios with their AI coach, fostering skill development in a safe environment. It enhances preparedness for real-life customer interactions significantly.
Custom Scorecards
Solidroad offers custom scorecards to track individual performance across different channels. This feature allows managers to see detailed insights into team dynamics and strengths, facilitating targeted coaching. By utilizing custom feedback, users can stay aligned with key performance indicators, driving continuous improvement among their reps.
