Sobel

About Sobel

Sobel is a customer support platform dedicated to early-stage startups, helping them deliver excellent customer experiences. Its innovative Messenger feature allows users to communicate with the support team directly within the product, streamlining interactions and boosting satisfaction. Sobel enhances user engagement and simplifies support processes.

Sobel offers a simple pricing plan with four seats included for free, allowing startups to get started without financial concerns. For additional seats, it's just $10 each. Joining the waitlist grants early adopters a discount code, making this affordable customer support solution accessible for growing teams.

The user interface of Sobel is designed for a seamless experience, combining a clean layout with intuitive navigation. Users can easily access the Messenger, shared inbox, and knowledge base, promoting efficient support interactions. Sobel's design focuses on usability, enhancing engagement for teams and their customers effectively.

How Sobel works

After signing up for Sobel, users onboard quickly through a simple setup process. They can embed the Messenger feature in their product, allowing customers to reach support without leaving the page. Users can manage inquiries in a dedicated shared inbox, access conversation histories, and leverage the integrated knowledge base to assist customers efficiently.

Key Features for Sobel

Embedded Messenger

The embedded Messenger feature of Sobel allows customers to connect directly with support teams within the product. This unique integration simplifies user interactions, improves customer engagement, and ensures that queries are addressed promptly, enhancing overall satisfaction and support efficiency for startups.

Blazing-fast Shared Inbox

Sobel's blazing-fast shared inbox allows support teams to manage multiple conversations efficiently. By prioritizing and assigning chats to specific team members, Sobel ensures prompt responses, optimizing user support and elevating customer satisfaction—making it an invaluable tool for early-stage startups committed to excellent service.

Knowledge Base Integration

Sobel's knowledge base feature empowers customers by providing easy access to FAQs and product information. This integration helps users find answers quickly, reducing the need for direct support interaction. With Sobel's knowledge base, startups can enhance customer self-service, improving efficiency and overall user satisfaction.