LiveChat

About LiveChat

LiveChat provides Chat Summary, an innovative app designed for customer support professionals. By harnessing OpenAI's advanced technology, it automatically generates concise summaries of chat transcripts. Users benefit from effortless access to key insights, making information review streamlined and efficient, ensuring that no important details are missed.

LiveChat offers flexible subscription plans for the Chat Summary app. Users can choose from Lite ($8/month for 1,000,000 tokens), Plus ($24/month for 3,000,000 tokens), and Premium ($40/month for 5,000,000 tokens). Enjoy an initial 10k tokens free, providing excellent value and scalability for varying user needs.

LiveChat features a user-friendly interface that facilitates seamless navigation through the Chat Summary app. With intuitive layouts and dedicated sections for summaries and reports, users can easily track their token usage and generate summaries quickly, enhancing the overall experience and usability of the platform.

How LiveChat works

Users start by onboarding with the Chat Summary app within LiveChat. Once integrated, they can set preferences for automatic summary generation based on chat archives or selected tags. The reports section allows easy access to historical summaries. Users can generate summaries manually, ensuring comprehensive insights into chats.

Key Features for LiveChat

Automatic summary generation

Chat Summary by LiveChat automatically generates precise summaries from chat transcripts, allowing users to quickly grasp key information without reading through entire conversations. This unique feature enhances workflow efficiency, saving time and effort while ensuring accurate tracking of customer interactions.

Dedicated reports section

The dedicated reports section in LiveChat's Chat Summary app allows users to easily track their summary history, showcasing chat IDs, transcripts, and token usage. This feature provides valuable insights into performance and helps monitor resource allocation, ensuring efficient management of interactions.

Flexible token-based system

Chat Summary operates on a flexible token system, allowing users to start with 10k free tokens and purchase additional bundles as needed. This model accommodates varying usage levels, enabling users to scale their access to summaries efficiently and maintain a smooth operational flow.