Faye

About Faye

Faye is revolutionizing Web3 customer support by leveraging AI technology to automate ticket handling and enhance user interactions. It offers an intuitive admin dashboard for managing customer queries, ensuring instant response times, and a seamless escalation to human agents when necessary. Faye helps businesses scale success efficiently.

Faye offers tiered pricing plans, providing affordable solutions for projects of all sizes. The starter plan facilitates access to essential features, while premium tiers boast advanced automation and analytics tools. Upgrading unlocks more extensive functionalities and potential savings on support overhead, enhancing customer engagement and satisfaction.

Faye's user interface is designed for simplicity and functionality, offering a clean layout that allows users to navigate effortlessly. Responsive design elements and intuitive controls make accessing features straightforward. Faye’s unique integration capabilities ensure that users can connect with support through their preferred channels effortlessly.

How Faye works

To get started with Faye, users onboard by linking their wallets, which allows the AI to access relevant transaction data. The easy-to-navigate dashboard simplifies task management and customer query automation. Users can interact with the chatbot for instant responses and escalate to human agents as needed, ensuring comprehensive support.

Key Features for Faye

AI-driven Ticket Automation

Faye features an AI-driven ticket automation system that efficiently manages customer queries without human intervention. With 65% of tickets automated, the platform enables projects to handle high volumes of requests seamlessly, promoting faster resolutions and freeing up staff for more complex tasks, thereby enhancing customer satisfaction.

Seamless Chatbot-to-Human Handoff

Faye ensures a seamless chatbot-to-human handoff for user queries that require human attention. This functionality permits users to escalate their conversation smoothly, maintaining a positive experience while allowing projects to manage all inquiries effectively within an integrated admin portal, thus optimizing customer engagement.

Proprietary Indexing Engine

Faye’s proprietary indexing engine auto-crawls relevant on-chain transactions, facilitating real-time troubleshooting for users. By analyzing transaction errors and offering informed solutions, the platform enhances on-chain customer support, delivering a unique and effective service that stands out in the competitive blockchain landscape.