EdgeTier
About EdgeTier
EdgeTier is a cutting-edge platform designed for customer service teams, leveraging AI to analyze support interactions. The innovative EdgeTier Sonar feature monitors real-time conversations, identifying emerging issues and insights, empowering organizations like retail and travel to enhance customer experiences and streamline team performance.
EdgeTier's pricing plans cater to various business sizes, from smaller teams to larger enterprises. Each tier offers distinct features including real-time monitoring, automated tagging, and comprehensive analytics. By upgrading, users gain access to enhanced capabilities that significantly boost customer service efficiency and insight generation.
The user interface of EdgeTier prioritizes a seamless browsing experience with intuitive navigation. Featuring a clean layout and responsive design, it ensures users can easily access core functionalities. Unique features like customizable dashboards and real-time alerts contribute to an efficient user experience throughout the platform.
How EdgeTier works
Users start by onboarding with EdgeTier, connecting their existing customer service platforms for integration. Upon setup, they can navigate to features like EdgeTier Sonar for real-time monitoring, engage with EdgeTier Index for action-driven insights into conversations, or utilize EdgeTier Assist for agent support, all designed for ease and efficiency.
Key Features for EdgeTier
Real-time Anomaly Detection
EdgeTier's real-time anomaly detection, through its innovative Sonar feature, allows immediate identification of unusual customer interaction patterns. This proactive monitoring enables teams to address potential issues before they escalate, ensuring improved customer satisfaction and enhancing overall support quality within your organization.
Automated Interaction Tagging
Automated interaction tagging is a standout feature of EdgeTier, facilitating real-time tagging and summarizing of customer conversations. This efficiency helps teams gain critical insights quickly, allowing them to focus on resolving customer queries and improving service quality without being bogged down in manual analysis.
Enhanced Agent Performance Coaching
EdgeTier’s enhanced agent performance coaching delivers targeted feedback and insights, allowing managers to quickly identify performance gaps among agents. By focusing on specific interactions, the platform enables customized coaching opportunities that drive improvement in customer service quality and overall team effectiveness.
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