Capacity

About Capacity

Capacity offers an innovative AI-powered support automation platform that connects your tech stack for seamless interactions. Targeting businesses seeking efficiency, it automates queries and support tasks, allowing teams to focus on critical work. Enhance your customer support experience with Capacity’s intelligent solutions and workflows.

Capacity’s subscription plans appeal to organizations of all sizes, featuring a range of options to fit diverse needs. Each tier offers unique benefits, with premium features designed for enhanced automation and support. Upgrading unlocks advanced tools, ensuring greater productivity for your team while optimizing customer interactions.

Capacity boasts a clean user interface designed for effortless navigation and an intuitive experience. Its layout enables users to easily access vital features such as automation workflows and chatbots. This user-centric design prioritizes usability, making it easy to manage support tasks and enhance team productivity.

How Capacity works

Users start with an onboarding process to set up their tech integrations and customize settings on Capacity. Once onboard, they can easily navigate to automation tools, chatbots, and knowledge base resources. The platform streamlines support requests and interactions, ensuring fast and efficient resolution of customer inquiries, enabling teams to work smarter, not harder.

Key Features for Capacity

AI Support Automation

Capacity's AI Support Automation feature stands out by intelligently handling repetitive support tasks. This innovative functionality enables businesses to effectively respond to customer inquiries and automate routine processes, enhancing efficiency. Experience effortless customer support management with Capacity's unique AI-powered tools.

Chatbot Integration

The Chatbot Integration feature allows Capacity to offer AI-driven self-service options that seamlessly escalate to human support when necessary. This function enhances user experience by providing immediate responses while ensuring complex queries receive personalized attention. Capacity’s chatbots improve overall customer satisfaction and engagement.

Knowledge Base

Capacity’s Knowledge Base feature empowers teams by providing easy access to essential resources and FAQs. This tool allows agents to quickly retrieve information, significantly accelerating response times. By centralizing knowledge, Capacity enhances user experience and ensures consistent, accurate support delivery.